Hr safety customer and client communications people procedures and commercial To follow through on all objectives targets set by Onshore Operations Manager or client Act as focal point for customer requests and queries for all services provided by the client and ensure these are delivered to the agreed contract specification and in a professional and timely manner to client and customers satisfaction. You will be responsible directly for security building fabric reception and the cleaning team as well as liasing with their own in house building services team. Management of all Sla Kpis and the Planned preventative maintenance is vital to the successful delivery of this contract. The Facilities Manager is responsible for Day to Day Operation of the Facilities Management Contract Overall service delivery and Customer Satisfaction Direct implementation of Hse processes and procedures across the service lines Staff induction training and development ensuring all training is fully documented and updated Effective marketing of the clients services and proactively gaining customer feedback Contract administration The upkeep of personnel and training records Constantly looking for ways to reduce Company costs while maintaining or improving the service Retaining and growing the business for the client by creating strong working relationships (Web of Influence) with clients personnel Working within their financial authority as per the clients terms of contract and financial guidelines (Delegation of Authority. A flexible professional approach to the service is to be provided at all times which meets the requirements of the contract and is fully aligned to the needs of the customers. Hays Construction Property is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&Cs Privacy Policy and Disclaimers which can be found at hays.co.uk